Return and Refund Policy
Effective Date: 17-05-2024
Thank you for shopping at SilverTrendy (referred to as “we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If you have any questions or concerns about our Return and Refund Policy, please contact us at silvertrendyin@gmail.com.
- Returns
1.1 Eligibility: We accept returns for eligible items within 7 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unworn, and in the original packaging. Customised or personalised items may not be eligible for return unless they are damaged or defective.
1.2 Return Process: To initiate a return, please follow these steps:
– Contact our customer support team at silvertrendyin@gmail.com to request a Return Authorization (RA) number.
– Pack the item securely, including the RA number, and ship it to the address provided by our customer support team.
– We recommend using a trackable shipping method to ensure your return is received.
1.3 Return Shipping: You are responsible for the cost of return shipping unless the item is damaged, defective, or if we made an error in fulfilling your order.
- Refunds
2.1 Refund Process: Upon receiving and inspecting your returned item, we will process your refund within 7 business days. Refunds will be issued in the same payment method used for the original purchase.
2.2 Non-Refundable Items: The following items are non-refundable:
– Customized or personalized items (unless they are damaged or defective).
– Earrings for hygiene reasons (unless they are damaged or defective).
2.3 Refund Amount: The refund amount will include the cost of the returned item(s) minus any shipping fees (if applicable). Please note that any customs duties, taxes, or other fees paid during importation are non-refundable.
- Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the item you desire.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 24 hours of receiving your order. We will provide instructions on how to return the item and issue a replacement or refund, as applicable.
- Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at silvertrendyin@gmail.com.